Privacy Policy

1. Introduction Abu Dhabi Rent A Car is committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you engage with our services, including renting a vehicle from us, visiting our website, or contacting us.

2. Information We Collect We may collect and process the following types of personal information:

• Personal Details: Full name, address, email address, phone number, Emirates ID, passport details, driver’s license information, and date of birth.
• Financial Information: Cash or Credit or debit card details, bank account information, and payment history.
• Rental Information: Vehicle details, rental period, rental location, mileage, and any incidents or damages reported.
• Digital Information: IP address, browser type, device information, and cookies when you access our website.
• Location Data: GPS data related to the rental vehicle, if applicable.
• Communication Records: Correspondence with our customer service team, including calls, emails, and chats.

3. How We Use Your Information We use your personal data for the following purposes:

• Rental Processing: To manage your vehicle rental, including reservations, payments, and any related services.
• Identity Verification: To verify your identity and eligibility to rent a vehicle.
• Customer Support: To respond to your inquiries, provide assistance, and address any issues.
• Safety and Compliance: To ensure the safety of our vehicles and comply with legal obligations, including traffic regulations.
• Marketing Communications: To send you promotional offers and updates, where you have consented to receive such communications.
• Service Improvement: To improve our services, website functionality, and customer experience.

4. Sharing Your Information We may share your personal data in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, IT services, and customer support.
• Legal Requirements: To comply with applicable laws, regulations, and legal processes, including requests from law enforcement or government authorities.
• Business Transfers: In connection with any merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.

5. Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission or storage is completely secure.

6. Your Rights In accordance with the UAE Data Protection Law, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to certain processing activities, including direct marketing.
• Data Portability: Request the transfer of your personal data to another entity, where technically feasible.
• Withdrawal of Consent: Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

7. Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance your online experience. You can control the use of cookies through your browser settings, though disabling cookies may affect the functionality of our website.

8. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.

9. International Data Transfers Your personal data may be transferred to and processed in countries outside the UAE. We ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection laws.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.